FAQ
How long does it take to process my order?
Order processing times range between 1-2 business days. Please keep in mind that orders placed towards the end of the business day on Friday will most likely not be processed until the following Monday.
What are the average shipping delays to receive my order?
Once your order is processed, you will receive your ‘shipped order’ confirmation email including your tracking number. Shipping times vary on average between 1–10 business days depending on the destination location or country (shipping delays may vary during holidays, long weekends, and other peak postage seasons).
Where is my order coming from?
All orders are shipped directly from our head office in Montreal, Canada.
What types of payment methods can I use to check out?
Our payment processor supports Visa Debit, Visa, Mastercard, and American Express.
What do I do if I have a problem with my order?
Issues with orders are not common, but they sometimes happen. We’re here to help when things don’t go quite as planned. Please email us with a description of your issue and we will make it right.
Do not see your question listed here? Or you have a question that you think should be listed here? Have any other general questions?
Please feel free to reach out to us.